Field Service
IFS ERP digitalizes the planning, tracking and reporting of field service activities, improving both customer satisfaction and operational efficiency. With IFS FSM (Field Service Management) capabilities, service organizations manage the full cycle from request to invoice on a single platform.
Service Request Management (Case / Call Management)
Customer requests are recorded, categorized and prioritized. The status, history and resolution steps of every case are tracked in the system.
Field Service Scheduling and Dispatching
Tasks are assigned to the most suitable resource based on technician skills, location and availability; routes and time windows are optimized. On the scheduling board, the planner sees each team's load across the day and intervenes instantly when things change.
Contract and SLA Management
Customer contracts, coverage and service level commitments (SLA) are defined in the system; response and resolution times are tracked automatically, and breach risks become visible in advance. Because alerts are raised for approaching breaches, teams can reorder their priorities before penalty clauses kick in.
Mobile Service Management
Field technicians access work orders through the mobile app and record completed work, parts used and customer sign-off on site. Offline support keeps the process running even without connectivity.
Spare Parts and Logistics Integration
Service jobs are integrated with inventory and purchasing; technician van stock, part returns and exchanges are managed through the system. Since every part used in the field is booked to the work order, inventory records and field reality never drift apart.
Invoicing and Labor Tracking
Labor, parts and expenses recorded in the field are priced automatically according to contract terms, so invoicing is completed without delays or errors. Work covered by warranty and work to be invoiced are separated automatically by the system.
Key IFS Capabilities
These are the IFS capabilities we implement most often in service projects:
Processes It Works With
Service works hand in hand with warehouse and purchasing for parts logistics, with sales for contract and pricing terms, and with finance for invoicing and profitability tracking. Every record a technician enters in the field is reflected instantly across all of these processes on the same data model — the service operation never lives on an island of its own.
With WiseApp, your service operation runs as a single flow from request to invoice — with the same real-time data in the field and in the office.
Let's walk through your processes around Field Service and see the value IFS ERP creates for your business — live.